Customer Empathy
How can you help your team develop a mindset to Solve For the Customer?
Led by Harvard Business School professor Francesca Gino, this experience will provide your team a research-backed approach to establish the highest level of empathy and understanding for your customer. Through improv-comedy inspired exercises, we’ll explore the common, “I don’t get it,” “I don’t like it,” and “I don’t like you” challenges that organizations face when engaging customers with new ideas.
This session will equip you with the insights and tools to operate with greater empathy and more intuitively organize yourself around customer outcomes.
Book this experience when you want to:
Enhance Empathy
Foster a deeper understanding and connection to your teams' emotions, struggles, and triumphs.Transform Your Foundation
Establish a critical foundation for your team to work their best. No two teams are alike; create something that works for YOU.
Francesca Gino
This experience is a part of these categories
Learning Together Notable host Sales Kickoff Team Skills
Your Experiences Includes:
- Live virtual facilitation
- Live customer support
- Post-experience resources
New to Teamraderie Experiences?
See how it worksCustomer Empathy
Your Experiences Includes:
- Live virtual facilitation
- Live customer support
- Post-experience resources
New to Teamraderie Experiences?
See how it worksAbout the experience
How can you help your team develop a mindset to Solve For the Customer?
Led by Harvard Business School professor Francesca Gino, this experience will provide your team a research-backed approach to establish the highest level of empathy and understanding for your customer. Through improv-comedy inspired exercises, we’ll explore the common, “I don’t get it,” “I don’t like it,” and “I don’t like you” challenges that organizations face when engaging customers with new ideas.
This session will equip you with the insights and tools to operate with greater empathy and more intuitively organize yourself around customer outcomes.
Book this experience when you want to:
Enhance Empathy
Foster a deeper understanding and connection to your teams' emotions, struggles, and triumphs.Transform Your Foundation
Establish a critical foundation for your team to work their best. No two teams are alike; create something that works for YOU.
