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Customer Empathy

  • 45 min
  • Available Globally
  • Free 48hr Hold

How can you help your team develop a mindset to Solve For the Customer?

Led by Harvard Business School professor Francesca Gino, this experience will provide your team a research-backed approach to establish the highest level of empathy and understanding for your customer. Through improv-comedy inspired exercises, we’ll explore the common, “I don’t get it,” “I don’t like it,” and “I don’t like you” challenges that organizations face when engaging customers with new ideas.

This session will equip you with the insights and tools to operate with greater empathy and more intuitively organize yourself around customer outcomes.

Book this experience when you want to:

Enhance Empathy
Foster a deeper understanding and connection to your teams' emotions, struggles, and triumphs.
Transform Your Foundation
Establish a critical foundation for your team to work their best. No two teams are alike; create something that works for YOU.


Your Host

You will be assigned one of our creator hosts to lead your experience
Francesca Gino
Francesca Gino
Francesca Gino is an award-winning researcher who focuses on why people make the decisions they do at work, and how leaders and employees have more productive, creative and fulfilling lives. She is a Professor of Business Administration at Harvard Business School. Gino has been honored as one of the world’s Top 40 Business Professors under 40 and one of the world’s 50 most influential management thinkers by Thinkers 50. Her studies have also been featured in The Economist, The New York Times, Newsweek, Scientific American, Psychology Today, and The Wall Street Journal.

Customer Reviews

“…transformative and insightful…this experience was a game changer for our team…”

Dina
P&C Manager

February, 2024

“…Francesca was fantastic…my team walked away with a new understanding for how to tackle change initiatives in the future…”

Ivan
COO

January, 2024

“…we were apprehensive at first, but Francesca was inviting and made the topics so approachable…we can’t wait to utilize what we learned…”

Elaine
Project Manager

January, 2024

“…I’ve never seen a format like this…incredibly engaging!”

Alyssa
ABP

February, 2024


This experience is a part of these categories

Learning Together Notable host Sales Kickoff Team Skills
$2,000 for up to 20 people
HeadcountHeadcount is editable later
Your Experiences Includes:
  • Live virtual facilitation
  • Live customer support
  • Post-experience resources
New to Teamraderie Experiences?
See how it works

Customer Empathy

  • 45 min
  • Available Globally
  • Free 48hr Hold
$2,000 for up to 20 people
HeadcountHeadcount is editable later
Your Experiences Includes:
  • Live virtual facilitation
  • Live customer support
  • Post-experience resources
New to Teamraderie Experiences?
See how it works

About the experience

How can you help your team develop a mindset to Solve For the Customer?

Led by Harvard Business School professor Francesca Gino, this experience will provide your team a research-backed approach to establish the highest level of empathy and understanding for your customer. Through improv-comedy inspired exercises, we’ll explore the common, “I don’t get it,” “I don’t like it,” and “I don’t like you” challenges that organizations face when engaging customers with new ideas.

This session will equip you with the insights and tools to operate with greater empathy and more intuitively organize yourself around customer outcomes.

Book this experience when you want to:

Enhance Empathy
Foster a deeper understanding and connection to your teams' emotions, struggles, and triumphs.
Transform Your Foundation
Establish a critical foundation for your team to work their best. No two teams are alike; create something that works for YOU.


Your Host

You will be assigned one of our creator hosts to lead your experience
Francesca Gino
Francesca Gino
Francesca Gino is an award-winning researcher who focuses on why people make the decisions they do at work, and how leaders and employees have more productive, creative and fulfilling lives. She is a Professor of Business Administration at Harvard Business School. Gino has been honored as one of the world’s Top 40 Business Professors under 40 and one of the world’s 50 most influential management thinkers by Thinkers 50. Her studies have also been featured in The Economist, The New York Times, Newsweek, Scientific American, Psychology Today, and The Wall Street Journal.

Customer Reviews

“…transformative and insightful…this experience was a game changer for our team…”

Dina
P&C Manager

February, 2024

“…Francesca was fantastic…my team walked away with a new understanding for how to tackle change initiatives in the future…”

Ivan
COO

January, 2024

“…we were apprehensive at first, but Francesca was inviting and made the topics so approachable…we can’t wait to utilize what we learned…”

Elaine
Project Manager

January, 2024

“…I’ve never seen a format like this…incredibly engaging!”

Alyssa
ABP

February, 2024


This experience is a part of these categories

Learning Together Notable host Sales Kickoff Team Skills