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How Top Performers Communicate – Insights from 2M Emails


MIT researchers discovered that email communication style predicts work performance with 84% accuracy.


Analysis of 2 million work emails identified three things that characterize communication of top performers:

 – They assume central network positions
Central email position enables individuals to access a wide range of information.
On top of that, individuals initiating informal interactions beyond formal organizational structure, accumulate social capital and are more effective in collaborative tasks.


 – They have high responsiveness to emails
The average number of emails that need to be sent to a top performer in order to get their response is lower.


 – They use more positive and complex language
With low emotionality, but rich in influential words that are reused by co-workers.




The study identified three categories of top performers:

communication of top performers




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What can managers do to help team members accumulate social capital and become better performers? 


Teamraderie offers research-based, engaging virtual experiences that bring functional and cross-functional teams together and deepen connection. 


Here is a detailed explanation of how experiences (for example,  Teamraderie coffee and tea experience) help your colleagues initiate informal interactions, bond and build trust:



Coffee Cupping Event

How can a Teamraderie Coffee & Tea Experience Help your Team?



Teamraderie Experiences can be explored and booked online via Teamraderie experience finder. If you are seeking a personalized recommendation, reach out to us at [email protected]